Returns & Exchanges

At Bushbalm, we want you to love your skincare routine, which is why we offer a 30-day satisfaction guarantee on all our products. If a formula isn't the right fit for your skin, we make the return or exchange process simple and stress-free.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, we will email you a prepaid shipping label to print and attach to your return package.

3

Pack and Ship

Securely pack the items in their original packaging if possible and drop the parcel off at any authorized carrier location.

4

Receive Your Refund

After our warehouse inspects the returned items, your refund or store credit will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing