Frequently Asked Questions
Everything you need to know about your skincare journey.
When will my order ship?
Most orders are processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
Are your products safe for sensitive skin?
Yes, our products are formulated with natural ingredients and are specifically designed to be gentle on sensitive areas, including the bikini line.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your results, please contact our support team to initiate a return or exchange.
Do you ship internationally?
We currently ship to the United States, Canada, and select international destinations. Shipping costs and delivery times vary by location.
Are Bushbalm products vegan and cruelty-free?
Absolutely. We are committed to ethical beauty; all of our products are 100% cruelty-free and many are formulated with vegan-friendly ingredients.
How do I use the oils and scrubs together?
For best results, we recommend exfoliating with our scrub 2-3 times a week and applying the soothing oil daily to clean, dry skin.